VIDEO - handling grievances

 Watch this 30 minute introductory video to this topic that covers: 

• Who do employees complain to, and who has the authority to deal with these situations?
• Investigating complaints informally
• Deciding whether the council can resolve the complaint
• Code of Conduct complaints against councillors
• Conducting a formal grievance and appeal hearing

This is an introduction to the subject and should be viewed alongside current grievance policies. In any grievance process, it is so essential that the review panel is made up of impartial and independent councillors, and sometimes it is necessary to seek additional advice or to outsource the case to an HR service provider with specialist local council knowledge.